How Can We Help You?

Once you sign up and your address is confirmed within our coverage area, our field engineers will schedule an installation visit within 24–48 hours. The installation itself typically takes 2–3 hours depending on your premises.

All plans include a free router. Basic gets a standard dual-band router, Standard gets a premium tri-band router, Premium gets an advanced Wi-Fi 6 router, and Business gets an enterprise-grade managed router with advanced features.

Your bill is due on the same date each month as your original connection date. You'll receive an SMS and email reminder 7 days and 3 days before the due date. You can view and pay through the customer portal at any time.

Yes! You can upgrade your plan instantly through the customer portal — your speed increases immediately upon payment. Downgrades take effect at the start of your next billing period. Your connection is never interrupted during a plan change.

First, restart your router by unplugging it for 30 seconds then plugging it back in. Check that all cables are securely connected. Try connecting via ethernet (cable) instead of Wi-Fi to rule out wireless issues. If the issue persists, check our network status page or contact support.

Your service will be suspended 5 days after the due date if payment is not received. Once you pay the outstanding balance, your service is restored within 2 hours. There are no reconnection fees for the first missed payment within a 12-month period.

Yes! We currently serve 50+ zones across Lagos, Abuja, Port Harcourt, Ibadan, and Enugu. We're expanding to new cities every quarter. Use our coverage checker to see if your area is currently served, or register your interest for upcoming zones.

Our routers support unlimited device connections simultaneously. However, bandwidth is shared across all devices. For homes with 10+ devices or HD/4K streaming on multiple screens, we recommend our Premium or Business plan for the best experience.